FREQUENTLY ASKED QUESTIONS
Reservations, cancellations &
my trip cost me more if I book it through you?
No, your trip will not
turn out more expensive if you book it through us than if
you book each service directly. The reason is simple: Camino
Travel works on a commission base with its suppliers, which
makes it possible to come out with the same prices than those
offered by each supplier (hotels, car rentals, and activity
service providers). Plus, you will have experts constantly
advising you on the feasibility of your travel plans, the
best tour options, properties, and helpful tips.
other benefits do I receive if I book my trip through
You only have to pay once for your holiday, and we take
care of everything else. You do not have to worry about
putting together your itinerary, contacting each service
provider, waiting to receive confirmations, and all the
little details involved in planning a trip.
2- We give you proffesional advice during all the process of trip preparation. We know Costa Rica and we constantly travel throughout the country researching new properties. Since 1991 we are receiving people with the most diverse interests, which gives us the expertise to advise you what best fits your interests and desires.
3- You can travel unworried knowing that
there is a support company that will respond to any, question,
need or problem whilst you are in the country. We have a
24-hour emergency number.
should I book with Camino Travel?
Planning your trip with Camino Travel
is very simple.
You send us an e-mail (firstname.lastname@example.org) or fax (+
506 – 225 6143) in which you tell us about your interests,
questions, and ideas for your holidays according to the
information you have read in this website. If you already
have your travel dates and/or flights, it helps us have
a closer approach to what your trip can be.
2- We listen to you, make our suggestions
and send our advice regarding the logistics of your itinerary
and the locations that best suit your interests. We make
a proposal with a day-by-day itinerary and pricing.
3- Once you decide on your trip plan, and
upon your approval, we proceed to book all the services
requested. After receiving the written confirmations from
all the different suppliers, we send you an e-mail or fax
in which we state inform you the status of your bookings.
In case there is no space available in one or several services
(hotels, tours, etc.), we suggest you other properties and
give you a new pricing (we try to keep the pricing as close
as possible to the original quote). As soon as everything
is booked and confirmed, we send you an invoice with the
total holiday amount and once we receive your payment, we
proceed to issue the service vouchers that you will receive
when you arrive in the country.
penalties apply if I cancel my services?
All services must be
paid immediately after confirmation. If, by any chance, you
must cancel your trip or any particular bookings, please bear
in mind that all cancellations must be received in writing.
Cancellations received with a minimum of 30 days prior to
arrival receive a total refund, less a handling charge of
USD $100. Twenty days prior to arrival, a 30% of the total
amount is subject to forfeiture. Eleven days prior to arrival,
50% of the total amount is subject to forfeiture. Ten days
or less prior to arrival, 100% of the total amount is subject
to forfeiture. Camino Travel is not responsible for non-recoverable
expenses incurred by travelers in preparing for a cancelled
trip, such as a non-refundable advance purchase hotel, transfers,
tours, etc., nor for any necessary additional arrangements
should the applicant have embarked prior to the departure
date. Certain hotels have more strict cancellation and refund
policies. These vary according to each hotel and depending
on additional circumstances (time of the year, occupancy rate).
Camino Travel strongly recommends its clients to purchase
trip cancellation insurances to avoid any inconveniences.
to Costa Rica
I buy my international airplane ticket through Camino
Being Camino Travel an
incoming tour operator (in other words, that handles travel
services only within Costa Rica), the company does not issue
any international airline tickets. We do recommend you purchase
your tickets at home with enough anticipation. If you book
arrival and / or departure transfers with us, your Camino
Travel advisor will certainly ask you your flight number and
time of arrival/departure at least ten days before you arrive.
airlines fly to Costa Rica?
Flights and connections
to Costa Rica have increased in the last couple of years.
Travelers can now arrive both in San José or Liberia
(Guanacaste) International Airport. See which airlines reach
the Costa Rican territory:
Arriving in San José:
- American Airlines: via Miami &
- Continental Airlines: via Houston
& New York
Copa Airlines: via Lima, Panama, Guatemala,
Quito and Santiago de Chile
- Delta Airlines: via Atlanta
- Iberia: from Madrid via Miami
Taca: via Lima, México, Orlando,
Miami, Los Angeles, New York, Toronto, Panama, Quito
United Airlines: via Los Angeles,
México, Washington D.C., Chicago
Arriving in Liberia:
- American Airlines: via Miami
- Continental Airlines: via Houston
- Delta Airlines: via Atlanta
- Northwest Airlines: via Minneapolis
- Sky Service: via Montreal & Toronto
- Taca: via Miami
do I know if someone will pick me up at the airport?
If you have booked an
arrival transfer through Camino Travel, then an identified
driver (usually with a Camino Travel T-shirt) will be waiting
for you at the airport. This person will hold a board with
your last name written on it, so pay attention to the signs
in order to spot your driver. He / she will take you to your
hotel, and will give you your service vouchers and / or information
package. If you are travelling with a group, then your Costa
Rican tour guide will wait for you at the airport as well.
is the weather in Costa Rica?
Costa Rica benefits from
a perfect tropical climate. The average temperature is 70°F
(around 21°C) in the highlands. In the lowlands temperatures
range from the high 70´s to the low 90´s (21 to
28°C). Costa Rica does not have four defined seasons;
what can be called seasons is rather defined by the amount
of rainfall. There is a rainy season from May to November.
The dry season lasts from December to April. However, even
during the rainy season the mornings are, more often than
not, bright and sunny. Temperatures vary little throughout
the year; the main influence on temperature is altitude. Always
pack an umbrella or raincoat, just in case!
should I pack to come to Costa Rica?
- Sunscreen lotion
- Hat or Cap
- Insect Repellent
- Beach towel
- Sandals, and comfortable hiking /
Film for your camera (it can be more
expensive to buy it here than at home)
- Raingear (umbrella, raincoat, waterproof
Comfortable, fresh clothes for the
beach (shorts, T-shirts, light dresses)
Comfortable, warm clothes for the
mountains (jacket/light sweater, long trousers)
- A small back pack that can be used
for day tours
- Your passport along with two photocopies
- Another ID (e.g. drivers license)
with your photograph on it
- A Spanish /English (or your mother
there any special discounts if I travel with children?
Children sharing the
room with their parents or adults in charge usually pay less
than the regular fare. The policies regarding children’s
discounts and age limits vary from one hotel to the other,
so make sure you inform us the age of your children so that
we can check on special rates when quoting your itinerary.
Also, take into consideration that children sleeping not sharing
the room with their parents (e.g. two children staying in
one room whilst their parents stay in another room) do not
benefit from any lodging discount.
and how can I access money in Costa Rica?
There are numerous banks
in San José and within the Central Valley. There you
can change travellers’ cheques, and buy colones (local
currency). Take your passport with you, it will be requested.
Also make sure your signature is the same as in your passport,
otherwise your transactions will be immediately rejected.
Outside San José you might find banks in the main towns
both in the beach and in the mountain and lowland areas. When
you go to the bank, it is a good idea to ask the counter for
the branch offices throughout the country. Banks are usually
open from Monday through Friday from 9:00 am to 3:30 pm. They
are closed on certain holidays (Dec. 25th, January 1st, Holy
Thursday and Friday), so inform yourself well in advance.
ATH automatic expenders are also available in San José
and the main tourist areas, but do not be too confident that
you will find one in every place.
Other particular issues
I Travel alone throughout the country?
Since the majority of
our holidays are tailor made, most of our clients travel with
private transportation services. This means that they will
travel only in the company of their driver. However, for those
clients who wish to reduce their transfer costs, there is
the possibility of taking Seat-in-Bus transfers. The SIBs
work on pre-established routes. Basically, they are door-to-door
transportation services that have particular schedules and
that take people from different hotels. An individual client
usually travels with other tourists that he/she does not know.
there any particular restrictions I shall consider when
booking a one-day tour?
Several activities, especially
adventure tours, do have specific regulations to avoid accidents.
For instance, most canopy tours have a weight limit of 225
pounds per person. White water rafting companies need to know
if the clients are too tall, or weigh more than 230 pounds,
in order to provide the corresponding life vests and helmets.
Weight limits also apply for horseback riding tours. Please
let us know with if you have any restriction before booking
your tours and activities.
shall I do in case of emergency?
For any emergency within
Costa Rica, dial 911 or 128 (Red Cross). If you are driving,
try to reach any public place (gasoline station, minimarket,
restaurant), to ask for help. We also provide a 24 hour emergency
number for you to contact us. As a safety tip, always carry
the telephone number of a contact person at home (if possible,
give us this information as well before you arrive in Costa
Rica), and give a copy of your itinerary to your loved ones
in your country, as well as the telephone numbers of the hotels
you will be staying at.
Camino Travel is eager to help you clear out your doubt. Please
write us to ask
Versión en Español de FAQ'S
Deutsche Version von FAQ'S